Accessibility

The Frac Île-de-France is fully committed to universal accessibility and strives to welcome all visitors in the best possible conditions, whatever their needs. The Frac Île-de-France is committed to ensuring that all users enjoy an optimal visiting experience.

More information on offers for groups.

The Frac Île-de-France is a partner of the SOUFFLEURS DE SENS association. A volunteer accompanies a blind or visually impaired person and describes the exhibitions or events related to the program. This service is free of charge. If you are interested and would like more information or to request a guide, please call 01 42 74 17 87 or write to contact@souffleurs.org.

Visits and discovery workshops can be tailored to groups of children, adults, or families upon request. The team is available to help group leaders prepare a visit or develop a specific project.

Available at the reception desk of our exhibition venues, each Tot’Confort contains a selection of sensory and soothing objects that allow visitors to tailor their experience to their needs and reduce surrounding stimuli.

The Tot’Confort is intended for any visitor who wishes to enjoy a peaceful and personalized visit, independently and at their own pace.

The contents of each Tot’Confort:
- Stress ball
- Fidgets
- Emotion cards
- Noise-canceling headphones
- Weighted blankets
- FALC (facilitated access to communication) for the exhibition

Documents presenting the structure in Easy-to-Read and Easy-to-Understand (FALC) format are available online and on request at reception.

These documents can also be downloaded to help you prepare for your visit on the practical information page.

A booklet in FALC also presents the exhibitions. You can request this booklet at reception to visit the exhibitions. You can also download this booklet to prepare for your visit. You can use it alone or in a group.

In 2025, a large part of the Frac team, including the entire visitor services department, will have been trained in accessibility issues relating to mental health and welcoming people with psychological, mental, and cognitive disabilities, as well as in Mental Health First Aid (MHFA).

The mediation team offers oral mediation services. The entire visitor services department at Frac Île-de-France has been made aware of visual impairments and trained in the principle of whispering.

Le « souffleurs d’images » service

The Frac Île-de-France is a partner of the SOUFFLEURS DE SENS association, and in particular of the Souffleurs d’Images service.

A volunteer accompanies a blind or visually impaired person and describes the exhibitions or events related to the program. This service is free of charge. If you are interested and would like more information or to request a guide, please call +33 (0)1 42 74 17 87 or write to contact@souffleurs.org.